Refund and Cancellation Policy

Last updated: July 29, 2026

At Ritmo Fitness Studio we want you to enjoy your spinning experience to the fullest. To maintain an orderly and equitable operation for all our users, we establish the following refund and cancellation policy:

1. Sale of Classes and Packages

• All purchases of individual classes, class packages, and monthly memberships are strictly non-refundable from the moment payment is made.

• Class packages have a specific expiration date (specified at the time of purchase). Classes not used within this period expire automatically and are not cumulative, refundable, or transferable to other people.

2. Cancellation of Classes Booked by the User

• To cancel a booked class without penalty, you must do so via our WhatsApp at least (08) hours in advance of the scheduled class time.

• If you cancel within the established timeframe, your class credit will remain available in your account for you to use on another occasion.

• If you cancel outside of the scheduled time or do not attend the class (No-Show), the session will be considered taken and will be automatically deducted from your active package or membership.

3. Cancellations by the Studio

• If Ritmo Fitness Studio finds it necessary to cancel a class due to force majeure (technical problems in the facilities, illness of the instructor, etc.), we will reschedule your class whenever you wish.

4. Medical Exceptions

• Refunds or package extensions due to force majeure (such as serious injuries or prolonged medical conditions that prevent exercise) will be evaluated individually by management. An official medical certificate justifying the situation will be required.